Web and Call

Virtual Call tracking may track your device and the calls that you make to us by use of cookies, IP address or browser fingerprinting. When you call us, Virtual Call Tracking collects and logs data about your call including your: caller ID, mobile location information, timestamps, interactions with your device and our phone systems, and voice recordings.  We may then associate this data with other information and records about you. When you use our online services, Virtual Call tracking may log your device information and your interactions with our online services.

Personal Information

Virtual Call Tracking may use your personal information to:
    • Improve and provide services to you;
    • Administrate and manage those services including charging and billing;
    • Contact you with promotions, offers, news, and other information, from time to time, unless you the relevant opt-out mechanisms;
    • Forward appropriate information to Debt Collection agencies on accounts which exceed our policies; and
    • Comply with a legislative instrument such as a request for information by a regulatory body or a Court Order.
Virtual Call Tracking will not disclose or release any information you give us to any third party, company or individual. (Unless the law requires us to, such as by law enforcement agencies when they are required to investigate offensive and/or illegal activities under State and/or Federal Laws). Virtual Call Tracking is required by law to retain some customer information for a minimum of five years. We do not retain personal information longer than is necessary for the purposes of compliance with the law and routine administration.  

Information Security

    • Client information is stored on controlled facilities, secure from unauthorized access.
    • Proof of identity is required before information gets released to any person, including the registered client.
    • Virtual Call Tracking ensures that any personal details are correct and up-to-date, and will amend any inaccuracies or changes to details on request.
Virtual Call Tracking endeavors to improve and develop its products and services for its clients. This may require us to update this Privacy Policy. Any changes made to this Privacy Policy will be updated on the Virtual Call Tracking website at this address. If you have any questions about this policy, please email us at helpdesk@virtualcalltracking.com.au or call us on 1300 891 340

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