Connect customers to the right people with the right solutions, fast.
Improve customer acquisition by connecting customers to the right people with the right solutions fast. Connect leads to salespeople. Connect service calls to technicians. Route calls by type, by state, by postcode. From the simple to the complex, our routing system connects anyone to anywhere at anytime.
Record conversations. Listen to what your customers and staff have to say, or have us listen for you. Improve outcomes and customer retention. You might be surprised to learn how your staff handle one of the most important life lines to your business.
Do you know which media is producing you the best ROI from advertising? How many leads did you collect last week, last month, last quarter from online and offline activities? Why are your leads not converting into appointments? If you don't know; we do!
Present your brand's best self
Build better customer relations by combining features such as welcome messages, single and multi-level menus, time and day based routing, call overflow, call queues, hunt groups, voice-to-email, live contact centre, geographical routing and postcode routing. Save money by decentralising your call capturing system and let customers speak to the right people every time. Every call is valuable and how well calls are handled leave a lasting impression on your brand.
Geographic Call Routing
Simplify your multi-location inbound calls with Virtual Call Tracking. Have calls automatically routed to the closest office or stores, or allow callers to select their closest store using postcodes and advanced geographic mapping. Route to landlines, mobile phones, Skype phones or many other end to end telephone systems. From the simple to the complicated, Virtual Call tracking provides you a cost effective solution to automatically direct customers anywhere.
Quality and compliance
How do your staff handle calls? Have you ever had a "he said, she said" moment? Access recordings of your inbound calls via our easy to use call tracking dashboard. Improve agent call handling and safeguard your organisation with recorded evidence of phone calls and complaints. Rate calls, allocate call types, add notes to calls and export call reports and recordings in seconds. Virtual Call tracking does it all. We even provide a call listening and transcribing service which can report back to you on your team's performance.
Reporting and analytics
Make strategic decisions on advertising by knowing your callers behaviors and make tactical decisions by using our easy-to-use but commanding analytics and reporting portal. Or export this data into your favorite PPC, CRM, CRO, analytics and even custom-built applications using application integrations. See all of our features >>
Make every call count. Start tracking your marketing better today.
Setup is easy.