This Use Of Service Policy (UOSP) outlines the conduct that is not acceptable and prohibited when using the Services provided by Virtual Call Tracking. The UOSP applies to all services provided by Virtual Call Tracking to the Customer. The Customer must ensure that any of the Customer’s customers also comply with this UOSP when resupplying Services to them pursuant to Virtual Call Tracking’ Wholesale Terms (if applicable).

The following conduct is not acceptable and prohibited when using the Services provided by Virtual Call Tracking:

 

Impeding Virtual Call Tracking Services:

• Using the Services to encourage any illegal, fraudulent, abusive, or other activities that does or may materially interfere with Virtual Call Tracking’ business or activities or of any other person or party.
• Attempting to bypass or break any security mechanism on any Service or using the Services in any other manner that poses a material security or service risk to Virtual Call Tracking, any of Virtual Call Tracking’ other customers, or to any other person or party.
• Reverse-engineering the Services in order to find limitations, vulnerabilities, or evade filtering capabilities.
• Launching or facilitating, whether intentionally or unintentionally, a denial of service attack on any of the Services or any other conduct that materially and adversely impacts the availability, reliability, or stability of the Services.
• Using the Services to transmit any material that contains viruses, Trojan horses, spyware, malware, worms, or any other malicious, harmful, or deleterious programs.
• Using the Services in any manner that causes a telecommunications provider to complain to Virtual Call Tracking about the Customer’s use of the Services or which materially violates industry standards, policies and applicable guidelines published by Australian Communications and Media Authority (ACMA), the Australian Mobile Telecommunications Association (AMTA), or any other generally recognised industry associations, and telecommunications provider guidelines and usage requirements as communicated in writing by Virtual Call Tracking to the Customer.

Spamming:

• Using the Services to engage in any unsolicited advertising, marketing or other activities prohibited by applicable law or regulation covering anti-spam, data protection, or privacy legislation in any applicable jurisdiction, including, but not limited to, the Spam Act 2003 (Cth),the Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth) and the Do Not Call Register Act 2006 (Cth).
• Using the Services in connection with unsolicited, unwanted, or harassing communications (commercial or otherwise), including, but not limited to, phone calls, SMS or MMS messages, chat, voice mail, video, or faxes.
• Using the Services to harvest or otherwise collect information about individuals, including email addresses or phone numbers, without their explicit consent or under false pretences.
• Having a high volume of unanswered phone calls or phone calls that are too short in duration.

 

Breach of Law:

• Using the services to engage in, or in connection with fraudulent activity.
• Using the services to violate, or facilitating the violation of, any local, state, federal, or foreign law or regulation, including, but not limited to, laws and regulations regarding the transmission of data or software and recording of phone calls and communications.
• Using the services to record or monitor a phone call or other communication without securing consent from the participants to the phone call or other communication as required under applicable law (including, as applicable, Privacy Act 1988 (Privacy Act)).
• Using the services in a manner that triggers a law enforcement government, or regulatory agency to request the suspension of the Services to the Customer and/or your phone numbers.
• Using the services to transmit any material that infringes the intellectual property rights or other rights of third parties.
• Using the services to transmit any material that is, facilitates, or encourages defamatory, discriminatory, or otherwise malicious or harmful speech or acts to any person or entity, including but not limited to hate speech, and any other material that we believe degrades, intimidates, incites violence against, or encourages prejudicial action against anyone based of gender, age, race, ethnicity, national origin, religion, sexual orientation, disability or geography or any other protected category.
• It is prohibited to use the Services to transmit any material or content that could be considered offensive, inappropriate, pornographic, obscene, illegal, or objectionable to a reasonable person or entity.
• Additionally, creating a false identity, forged email address or header, or phone number, or attempting to mislead others as to the sender’s identity or the origin of a message or phone call is strictly prohibited.

 

To ensure compliance with this policy, we reserve the right to monitor your usage of the Services. If we have reason to believe that you have violated this UOSP or your use of the Services may be illegal, we may take the following actions:

 

• Issue a written warning (at our discretion)
• Suspend your access to the Services
• Terminate your account
• Notify the relevant authorities and provide them with any necessary information.

 

We may also take any other action deemed necessary and appropriate, in our sole discretion, to enforce this UOSP, including without limitation, blocking access to certain IP addresses, reducing the maximum number of concurrent calls, and filtering Internet traffic.

The Customer is responsible for ensuring that any person who uses the Services through their account complies with this UOSP. The Customer shall be liable for any breach of this UOSP by any person who uses the Services through their account.

We reserve the right to update or modify this UOSP at any time and without prior notice. It is the Customer’s responsibility to regularly review this UOSP to ensure that they are aware of any changes. Continued use of the Services after any such changes shall constitute acceptance of the modified UOSP.

If you have any questions or concerns regarding this UOSP or any other Virtual Call Tracking policies, please contact us at [email protected].