Enhanced Customer Engagement through SMSImplement SMS strategies to instantly connect with your audience. Our platform handles your communication needs efficiently, ensuring you reach your customers and staff without delay. It’s the perfect solution for both promotional and informational exchanges.
Immediate Interaction: SMS facilitates quick, direct communication with customers, enhancing engagement and response rates.
Personalised Touch: Customise messages with unique sender IDs and use of emojis to reflect your brand’s personality, making every message special and memorable.
Insightful Analytics: Access detailed analytics on message delivery and engagement. This data helps refine your messaging strategies, ensuring optimal performance.
Easy Integration: Our system works seamlessly with your current setup, allowing you to maintain existing workflows and contact numbers.
Diverse Number Options: Whether you keep your existing number, opt for a new one, or choose a premium number for brand impact, we have flexible solutions to meet your needs.
Scalable Messaging Solutions: Our platform scales with your business, ensuring reliability during high-demand periods without compromising on quality.
Advanced Communication Tools: From scheduling messages to setting up SMS forwarding, our features are designed to keep your audience engaged. Comprehensive tracking and detailed reports help you measure the effectiveness of each campaign.
By leveraging these SMS capabilities, you can transform your communication strategy, making every interaction more effective and impactful. Reach out to us to discover how our tailored SMS solutions can support your specific business objectives.
Our SMS features leverage top-tier, bi-directional messaging capabilities and a robust communications framework.
Flexible Numbers: Opt to use your existing mobile number, rent a number monthly, or select a premium, easily-remembered number.
Bi-directional SMS: Customers can reply via text or call to the same number, adhering to local regulations (note: this excludes alpha-numeric branded sender IDs).
High Volume Capacity: Manage large message volumes and scale automatically during peak times.
Branded Sender IDs: Use your business name as the sender for one-way communications instead of a number.
SMS to Email: Automatically convert received SMS messages to email.
SMS Forwarding: Create rules to reroute messages from one number to another.
Webhooks: Facilitate automatic notifications, data sharing, or SMS integrations with other systems for enhanced functionality.
Emojis: Enhance customer engagement by including emojis in your messages, making communication more relatable and dynamic.
Message Scheduling: Schedule your messages in advance to automate and ensure timely delivery, maintaining constant contact with your audience.
Delivery Receipts: Track message effectiveness with real-time confirmations of SMS delivery, providing valuable feedback on your communication strategies.
Query Raw SMS Data: Dive into detailed analyses of message performance and customer behaviours to make data-driven decisions and optimise your messaging tactics.
Access and manage all your communication tools from one convenient portal. Purchase mobile numbers, send and receive messages on a unified virtual number, and streamline replies into your workflows or CRM seamlessly.
Explore our versatile messaging solutions tailored to your business requirements. Our flexible SMS services integrate smoothly with your established systems and expertise. Here’s how you can send SMS with Virtual Call Tracking:
Self-Service Management Portal: Manage your SMS needs individually or in bulk through our user-friendly portal.
Email to SMS: Send SMS directly from your email without needing extra software, reaching up to 100 recipients per message.
SMPP: Utilise our SMPP server for efficient SMS campaign management, offering customisation and direct campaign connections.
API Integration: Seamlessly integrate SMS sending with your existing business software, enhancing systems like CRM, e-commerce, or POS platforms.
What is bulk SMS? Bulk SMS involves sending SMS messages to a large number of recipients simultaneously. It’s commonly used by businesses to communicate with customers or members for marketing, notifications, alerts, or general communication.
How can bulk SMS benefit marketing efforts? Bulk SMS is effective for marketing because it allows organisations to reach many customers quickly and directly. It offers high open rates compared to other communication methods and can be personalised for different target groups to increase engagement and effectiveness.
What types of SMS can I send? There are generally three types of SMS messages you can send:
Promotional SMS: These are typically used for sending offers, discounts, or promotions to new or existing customers but are delivered only to non-DND (Do Not Disturb) numbers during certain hours.
Transactional SMS: These messages are used for sending essential information like OTPs, booking confirmations, or alerts to registered customers and can be delivered any time to both DND and non-DND numbers.
OTP SMS: Specifically for sending One-Time Passwords or similar high-priority information, delivered around the clock to both DND and non-DND numbers.
Can I send SMS messages in different languages? Yes, you can send SMS messages in various languages using Unicode, which supports a wide range of characters beyond the standard English alphabet. This is particularly useful in multicultural marketing strategies.
What are the costs associated with bulk SMS? Costs can vary depending on the volume of messages sent. Typically, bulk SMS services are priced per message, and discounts will apply for larger volumes. Pricing differs based on features such as API access, message scheduling, and the ability to send international messages.
How do I integrate bulk SMS services into my business operations? See instructions here. Virtual Call Tracking provides robust analytics capabilities, enabling you to oversee conversion rates and track sales effectiveness across your campaigns. It also offers advanced data visualisation tools that underscore critical indicators such as visitor numbers, click-through rates, and geographical distribution.